Frequently Asked Questions

Everything you need to know about your Korendy shopping experience

Are your products 100% authentic?

Absolutely. Every product sold on Korendy is sourced directly from authorized distributors or the brands themselves in Korea to ensure 100% authenticity and freshness.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the country. International shipping times vary by location but generally arrive within 10-15 business days.

What is your return policy?

We offer a 14-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Do you offer samples with orders?

Yes! We love letting you try new things. Every order includes a selection of curated K-beauty samples based on current stock availability.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How can I check the expiration date of my product?

Korean products usually list the manufacturing date (제조) or the expiration date (까지). Most unopened skincare products have a shelf life of 30 months from the manufacturing date.